Govt to Start Talks with Italy over New Call Center Industry Law
Albanian Daily News
Published December 3, 2016

Albanian government will seek
to start talks with the Italian government in an attempt to negotiate a deal
over legal changes that affect the call center industry in order to reduce
these changes' impact on Albanian market.

The Minister of Economic Development,
Tourism, Trade and Entrepreneurship, Milva Ekonomi, and Minister of Social
Welfare Blendi Klosi met with some call center owners in Tirana on Friday,
confirming that Albanian government will support the industry operators and
will seek to enter into talks with the Italian government in order to negotiate
a deal on the Italian Parliament-sponsored bill.

Call center owners told the two cabinet
members that failure to reach an agreement will enforce them to transfer their
investments to Romania, since their return to Italy is impossible due to high
tax rates.

The new legislation, which is pending
the final approval by the Italian Senate, bans the transfer of Italian call
center companies to non-EU member states and makes it compulsory for them to
tell which country they are offering their services from. The changes may
affect the call center industry in Albania and may endanger thousands of jobs
in the country.

Official statistics show that as many as
25, 000 young Albanians are employed in call centers, located mainly in the
country's capital Tirana. Cell center industry has become a key employer in
recent years with a huge impact on tackling high youth jobless.

According to unofficial sources, the
goal of the meeting was to find lobbying strategies to the Italian government.
Moreover, the same sources said that the Albanian side, represented by
entrepreneurs, will send an official letter to the Italian Senate and to
Federica Mogherini, who is the High Representative of the European Union for
Foreign Affairs and Security Policy and Vice President of the European

The Italian government is trying to
strengthen measures against the delocalization of call centers outside the
country and EU.

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